FAQs


How do I order?

Easy! Select the product, add to cart, and proceed to checkout. If you chose to pay via bank deposit, PayMaya or GCash, just email us proof of payment and we'll process your order once payment is confirmed. For Cash-on-Delivery, our customer support will contact you to verify your order. Once verified and eligible for Cash-on-Delivery option, we will proceed with processing your order.

OR

For bulk/wholesale or international shipping, you may email us directly at team@cacaoculturefarms.com and our team would be more than willing to process your order manually. 

 

What mode of payment do you accept?

We accept payments through PayPal, Credit Card, Bank Deposit and/or Bank Transfer, PayMaya, GCash and Cash-on-Delivery.

For Bank Deposit/Bank Transfer, PayMaya and GCash, kindly note that your order will only be valid within 48 hours. Please deposit/transfer your payment immediately and send us the proof of payment via email at team@cacaoculturefarms.com or any of our social media channels.

For Cash on Delivery option, it is only allowed for 2nd time buyers. If you are a first time buyer on our website, kindly choose a different payment method. We check all orders coming in and if it's your first order, we will automatically cancel your transaction. Our customer support will contact you to verify your order. Once verified and eligible for Cash-on-Delivery option, we will proceed with processing your order.

 

Can I still change my order?

You may still cancel/change your order if you haven't completed the payment. Once payment is verified, cancelling or changing your order should be communicated to us immediately. We cannot guarantee that we change your order but we will do our best to accommodate your request. Please email us atteam@cacaoculturefarms.com. 

 

When will you ship my order?

Please give us 1-2 working days to confirm your payment and process your order. We only process an order once payment is confirmed. We'll ship your order and notify you of the tracking number through email.

Estimated Delivery Timeline
Davao Region: 3-5 Business Days
Non Davao Region: 3-10 Business Days

Please note that we do not process, ship or deliver orders on Sundays and special/non-working holidays.

For rush orders, or orders that should arrive within a specified date, kindly coordinate with us at team@cacaoculturefarms.com or call 082-3240806 / 09171646664 

 

Do you ship internationally?

Yes we do! Just email us directly at team@cacaoculturefarms.com so we can send a quotation for your order together with the shipping fee.

 

Do you accept pickup or deliver within Davao City?

Yes we do! We offer local pick up and delivery within Davao City.

Pickup Location:

#15 Sonsoles Suites, Dao St., Juna Subdivision, Davao City
Office Hours: Monday to Saturday, 9am-4pm

 

For more details check out this page: Local Pickup & Delivery 

 

Do you have resellers?

We do have a few! Check out our Store Locator page to know where to buy our products. Interested to be a reseller? Email us at team@cacaoculturefarms.com to apply.

 

 

ABOUT OUR PRODUCTS

 

Where does your cacao come from? 

Our cacao beans are grown from our own farm in Calinan, Davao City. We also supplement our supply by working with different small-holder farmers and farmer cooperatives in Davao City.

 

Where are your products manufactured?

Cacao Culture Farms' products are proudly grown, harvested and processed in Davao City, the Chocolate Capital of the Philippines.

 

Are your products milk/dairy free?

Yes, all of our products doesn't contain milk.

 

Are your products vegan?

Yes, all of our products are vegan.

 

Do you offer customized packaging and corporate giveaways?

Yes, we do on special requests. Please email team@cacaoculturefarms.com for your requirements.

 

Do you offer bulk/wholesale pricing?

Yes, we have wholesale pricing available. Please email team@cacaoculturefarms.com for your requirements.