FAQs

How do I order?

Easy! Select the product, add to cart, and proceed to checkout. If you chose to pay via bank deposit, just email us proof of payment and we'll process your order once payment is confirmed. 

 

OR

 

For bulk/wholesale or international shipping, you may email us directly at cacaoculturefarms@gmail.com and our team would be more than willing to process your order manually. 

 

What mode of payment do you accept?

We accept payments through PayPal, Credit Card, Bank Deposit and/or Bank Transfer. Sorry, we don’t accept COD (Cash On Delivery) at the moment.

 

For Bank Deposit/Bank Transfer method, kindly note that your order will only be valid within 48 hours. Please deposit/transfer your payment immediately and send us the proof of payment via email cacaoculturefarms@gmail.com or any of our social media channels.

 

Can I still change my order?

You may still cancel/change your order if you haven't completed the payment. Once payment is verified, cancelling or changing your order should be communicated to us immediately. Please email us at cacaoculturefarms@gmail.com. 

 

When will you ship my order?

Please give us 1-2 working days to confirm your payment and process your order. We only process an order once payment is confirmed. We'll ship your order and notify you of the tracking number through email.

 

Delivery timeline:

    • Metro Manila: within 1-5 working days
    • Provincial: within 7-9 working days

Please note that we do not process, ship or deliver orders on Sundays and special/non-working holidays.

 

Do you ship internationally?

Yes we do! Just email us directly at cacaoculturefarms@gmail.com so we can send a quotation for your order together with the shipping fee.

 

Do you have resellers?

We do have a few! Check out our Retail Partners page to know where to buy our products. Interested to be a reseller? Email us at cacaoculturefarms@gmail.com to apply.

 

 

 

 

ABOUT OUR PRODUCTS

 

Where does your cacao come from? 

Our cacao beans are grown from our own farm in Calinan, Davao City. We also supplement our supply by working with different small-holder farmers and farmer cooperatives in Davao, City.

 

Where are your products manufactured?

Cacao Culture Farms is proudly grown, harvested and processed in Davao City, the Chocolate Capital of the Philippines.

 

Are your products milk/dairy free?

Yes, all of our products doesn't contain milk.

 

Are your products vegan?

Yes, all of our products are vegan.

 

Do you offer customized packaging and corporate giveaways?

Yes, we do on special requests. Please email cacaoculturefarms@gmail.com for your requirements.

 

Do you offer bulk/wholesale pricing?

Yes, we have wholesale pricing available. Please email cacaoculturefarms@gmail.com for your requirements.